At The Vitty Store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free 7-day return policy.
Eligibility for Returns
To be eligible for a return:
- The product must be unused, unwashed, and in its original condition.
- The product must have all original tags and labels intact.
- Returns must be initiated within 7 days of receiving the product.
How to Initiate a Return
- Contact us at contact@thevittystore.com or whatsapp on 8390687148 within 7 days of delivery.
- Provide your order details and reason for return.
- Pack the item securely and ship it to the address we provide. The cost of return shipping is to be borne by the customer unless the product was defective or incorrect.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and credited to your original payment method within 7-10 business days.
Non-Returnable Items
Certain items may not be eligible for returns, such as:
- Customized or personalized products.
- Products damaged due to improper use or handling by the customer.
Exchange Policy
Currently, we do not offer direct exchanges. You may return the product and place a new order for the desired item.
If you have further questions about returns and refunds, please reach out to our support team. We’re happy to help!